Companies That Trust Us for Marketing Insight
Traditional Attrition and Satisfaction Studies Don’t Reveal the Actual Reasons Why Customers Leave, Stranding You in the Dark.
The data doesn't tell you the unstated reasons why customers left
You get decks of statistics with meaningless attrition insight
Your company wastes time and money fixing the wrong things
You Should Be Able to Find Out Why Customers Are
Really Leaving. This Free Guide Will Show You How.
You’ll learn about a research method that gives you the data and insight you need to understand why customers really leave.
Get the Clarity You Need to Truly Understand Your Customers.
The Defection Detection method reveals the drivers of customer attrition AND delight. This is significant because they aren’t the same. And only knowing what causes customer satisfaction isn’t enough.
Download the Free Guide. Get Actionable Insight.
This guide unpacks how to determine the real reasons
behind customer attrition. The guide will show you how to:
“The best I’ve ever seen. The absolute best.”
“You guys did such a wonderful job. I cannot imagine a better partner
to work with on this initiative.”
“The most accomplished researcher I have dealt with over
the span of my professional career.”
“We have been really impressed”
Dave Santee, President & Founder
A Research Method that Works.
We know how frustrating your job can be when you aren’t getting the data you need to identify the real reasons why your customers are leaving. Our team members have all worked on the client-side, so we understand the pressure you’re under to get actionable insights.
After years of working on hundreds of research projects on both the client and agency side of the business, we pioneered an effective method for identifying the real, unstated reasons why customers leave. We’ve helped companies like TD Ameritrade and CenturyLink identify why customers are leaving so they can fix the real problems.
Ready for Meaningful Data & Insights? Schedule a Call.
Book a time with our team and we’ll show you how defection detection works and how it can help your organization discover why customers really leave.